St. Ambrose University

Policy on Repairs of Computer Systems not Owned by the University Created on 24 September 2002

This policy is to state that the St. Ambrose University Information Technology department is not required to and should not partake in activities involving the support or maintenance of computer systems that were not purchased by the University and owned exclusively by the University.  This policy includes, but is not limited to, faculty, staff, and student home computers and peripherals.  

Information Technology department employees & student workers are not certified or trained in maintaining systems not purchased by the University.  Due to liability issues and personnel resource concerns, and in order to safeguard home computer equipment from damage, the University will not support non-SAU systems in any fashion.

 This policy does not apply to processes involved in or pertaining to the setup and maintenance of dial-up via phone line or broadband connections to the University network.  Those activities directly relating to the connection of University resources will continue to be supported by the Information Technology department.  Other issues with computer systems not directly related to this connection will not be addressed.

University faculty, staff, and/or students are free to contract SAU personnel to support home systems at their own cost and on non-University time.  These services will be provided separate from University support and liability.  The University will not be held liable for any activities performed by its employees on non-SAU assets.